Return Window
30 Days (From Delivery)
Return Shipping
Free ($0.00 USD)
Restocking Fee
$0.00 USD (None)
Refund Processing
1 – 3 Business Days
At Vogueritual, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent, straightforward, and zero-cost return and refund process.
1. Country Coverage & Eligibility
- Applicable Destination: We accept returns exclusively for orders delivered within the United States of America.
- Accepted Return Reasons: We accept returns for both defective items (damaged, broken, faulty, or wrong item shipped) and non-defective items (change of mind, buyer remorse, wrong size/fit, or style preference).
- Return Window: You have 30 calendar days from the delivery date to request and initiate your return.
2. Product Condition Requirements
- Item Condition: Products must be in brand new, unwashed, and unworn/unused condition.
- Original Packaging: All original tags, labels, packaging boxes, and accessories must remain intact.
- Proof of Purchase: Your order number, invoice, or receipt is required to verify the return.
3. Return Shipping & Restocking Fees
- Return Shipping Cost: $0.00 USD (Free). We provide a prepaid shipping label for both defective and customer-remorse returns.
- Restocking Fee: $0.00 USD. No restocking, handling, or administrative fees are ever deducted from your refund.
4. How to Initiate a Return
- Submit a Request: Email our support team at info@vogueritual.store or call +1 (209) 810-5789 within 30 days of delivery. Please provide your order number, reason for return, and clear photos if the item is damaged or defective.
- Receive RMA & Prepaid Label: Our customer support team will process your request within 24 hours and email you a Return Merchandise Authorization (RMA) with a downloadable, prepaid shipping label.
- Package & Hand Off: Place the item securely into its original packaging, affix the prepaid shipping label to the outside, and drop it off at the designated carrier location (USPS, FedEx, or UPS).
5. Damaged, Defective, or Incorrect Items
- Reporting Timeframe: Please inspect your order upon receipt and contact us within 48 hours of delivery if the item is damaged, defective, or incorrect.
- Evidence: Send clear photos showing the issue along with pictures of the shipping box.
- Resolution: Upon verification, we will immediately send a free replacement or issue a 100% full refund.
6. Exchanges
Exchanges are available for defective products or for different sizes/colors. Once the returned item is received and passes inspection at our facility, your replacement order will be dispatched promptly with free shipping.
7. Refunds & Processing Timelines
- Inspection Period: Once your return parcel arrives at our facility, it will be inspected within 1 to 3 business days.
- Refund Method: Approved refunds are issued directly to your original payment method in USD ($).
- Bank Processing: Once initiated, your financial institution will generally post the funds to your account within 3 to 5 business days.
8. Google Merchant Center Policy Summary
| Policy Field |
Store Setting |
| Return Policy URL |
https://vogueritual.store/refund-and-returns-policy/ |
| Eligible Country |
United States (USA) |
| Return Window |
30 Calendar Days from Delivery |
| Product Condition |
New / Unused Only |
| Return Method |
By Mail (Prepaid Carrier Label Provided) |
| Return Shipping Cost |
$0.00 USD (Free Returns) |
| Restocking Fee |
$0.00 USD (No Restocking Fee) |
| Refund Processing Time |
1–3 Business Days (Inspection) + 3–5 Days (Bank Posting) |
