We specialize in kitchen accessories and drinkware, offering an assortment of high-grade ceramic, stoneware, and modern coffee mugs, tea cups, and tabletop drinkware accents.

Yes. Our standard ceramic and stoneware mugs are food-safe and crafted for everyday kitchen use, making them both microwave and dishwasher safe unless a specific specialty finish (such as metallic gold trim) specifies hand-wash care on its product page.

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover). All transactions are encrypted via 256-bit SSL protocols and handled externally through certified PCI-DSS compliant gateways.

Orders can be modified or cancelled within 12 hours of placement before entering fulfillment. Once your package is prepared or dispatched, it cannot be modified; you may simply return it upon arrival under our 30-day return policy.

All prices across our store are listed and charged in United States Dollars ($ USD) with zero hidden fees at checkout.

We ship exclusively across the United States of America (including PO Boxes and APO/FPO military addresses). Standard shipping is 100% Free ($0.00 USD) on all orders.

• Order Cut-Off: 5:00 PM PST (Mon–Fri).
• Handling Time: 1 to 3 business days (Mon–Fri).
• Transit Time: 3 to 5 business days (Mon–Fri).
• Total Delivery Time: 4 to 8 business days.
For complete information, review our Shipping Policy.

Once your order is dispatched, you will receive an automated shipping confirmation email containing your carrier tracking number and direct tracking link. Tracking records usually activate within 24–48 hours of carrier pick-up.

We provide a 30-calendar-day return window from the date of delivery. Returns are 100% Free ($0.00 USD) with prepaid return shipping labels provided for all eligible returns, and we charge $0 restocking fees.

Please contact us at info@vogueritual.store within 48 hours of receipt with your order number and clear photos of the damaged product and shipping box. We will arrange an immediate free replacement or process a 100% full refund.

Once your return is inspected at our facility (1–3 business days), the refund is issued to your original payment method. Your bank typically takes an additional 3–5 business days to post the credit. Full instructions are available on our Return & Refund Policy.